Ratings & Reviews

Overall Rating

4(55 reviews)90.9% of customers recommend this property

Rating Per Category

Parking
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Resident Reviews

submitted by Richard M. - |Recommended: YesBeautiful Trees landscape, walking biking trails, parks, and friendly people — Its beautiful and in an excellent area. Everyone is so friendly and the staff are amazing and care.
response from property -Thanks so much, Richard! Your wonderful feedback is great to hear. Our team is striving to offer top-notch living experiences here at Lakewood on the Trail, so please give us a call if you ever need assistance. We're striving to provide only the best here! Thanks again! -Cassie D Community Manager
submitted by Anita C. - |Recommended: NoNice place with maintenance issues — I have lived here for a few years , mostly a good experience. I have problems with maintenance when things break down. My lights upstairs are not working , its been seven days without light and no has come to fix it. Disappointing for me since I love the location and apartment
submitted by James B. - |Recommended: NoApathy — New resident and I’m not feeling it.
response from property -James, I am sorry to hear about your experience with our community. Please feel free to email me directly at cdickey@millcreekplaces.com with details regarding your feedback. I look forward to hearing from you and hope that we can help resolve any pending issues. Have a great day, Cassie D. Community Manager
submitted by Clay C. - |Recommended: YesQuick service and caring folks who run complex — I always get a quick response and their maintenance people are super fast and great. Everyone is very friendly too
response from property -We're glad to hear that, Clay! Thanks so much for sharing your wonderful experiences with our team at Lakewood on the Trail! It's been lovely having you as a resident here. Please give us a call if you ever need anything! Thanks again! -Cassie D. Community Manager
submitted by Ricardo C. - |Recommended: YesVery nice, quiet and well kept place. — A very beautiful complex, very conveniently placed in the city.
response from property -Hi there, Ricardo! We're glad to see your 5-star rating of Lakewood on the Trail. Please reach out if you ever need anything! Cassie D., Community Manager
submitted by Callie W. - |Recommended: YesLovely place to live — I've lived at Lakewood on the Trail for a little over a year now, and I am very happy with my home. The neighborhood is nice, I like that we're tucked away in a residential area away from the busy main streets. The location is excellent as well. 15 mins or so to downtown uptown and you don't have to get on a highway. The grounds are kept up really well, and maintenance is quick to attend to any issues. Neighbors are pretty good as well, not too noisy at least over on my side.
response from property -Hi Callie! We're glad to hear that you are enjoying your time at Lakewood on the Trail. Please give our office a call if you ever need assistance! Cassie D., Community Manager
submitted by Jessica A. - |Recommended: YesI just moved in so IDK — Filling this out because I don't know if it is required for me to finish my application process
submitted by Amanda - |Recommended: NoAfter living here for 5 years, but prob would not recommend Lakewood on the Trail. The current front office staff are non-responsive and it's virtually impossible to speak to the community manager previous office staff were great . They never answer the phones during open hours or respond to the texting system. There have been a number of security concerns in the past year-- multiple car hit and run, car theft, underage trespassers drinking smoking bringing pets in the pools but they haven't done anything to increase security. Signal 88 contracted security is never in sight so don't rely on them. For the premium rent residents pay, you'd think the office would actually do something. On the flip side, the location is great-- close to hotspots, santa fe trail but tucked away in a generally quiet neighborhood. The actual apartments are updated and bright however, these are old buildings so insulation isn't always the best. Maintenance has always been quick for me. Pet friendly.
response from property -Thank you for the feedback, Amanda. It'd be a pleasure chatting with you about your thoughts on improvement. Please send me an email at cdickey@millcreekplaces.com when you have a moment, or give the office a call at 214-828-1303. I look forward to hearing from you. -Cassie D., Community Manager
submitted by KAREN V. - |Recommended: YesExcellent — that is very quite and nice
response from property -Hi there, Karen! We're glad to see your 5-star rating of Lakewood on the Trail. Please reach out if you ever need anything! Cassie D., Community Manager
submitted by Matthew L. - |Recommended: YesYay — Yay
response from property -Matthew, Thank you for leaving us this five-star review! Cassie - Community Manager
submitted by Evan K. - |Recommended: YesQuaint and Quiet Hidden Gem — I have had nothing but positive experiences in the time I have lived at Lakewood on the Trail. The management and leasing staff are warm and welcoming, eager to address any concern or question you may have. The maintenance crew are fantastic, hard working individuals who will go above and beyond to ensure your unit is just the way it should be. The neighborhood and general community is friendly and accepting of individuals from all walks of life.
response from property -Evan, Thank you for taking the time to leave us such a wonderful review. Here at Lakewood on the Trail, we strive to provide exceptional service to our residents and we are so happy to hear we delivered on this. I will be sure to share your comments with our team. Thank you again! Cassie - Community Manager
submitted by Mary P. - |Recommended: YesIt is very nice. — It is a safe place to live
response from property -Mary, Thank you for taking the time to leave us a five-star review! Cassie - Community Manager
submitted by Liz V. - |Recommended: YesThe new management is awesome and has a really attitude towards their residents. I love the location and I am happy that I have made this place my new home
response from property -Lix, We appreciate you taking the time to leave us a five-star review as well as your kind remarks. We look forward to seeing you enjoy the community soon. Cassie - Community Manager
submitted by Lindsay H. - |Recommended: YesOverall great place to live — Great area to live plus it is close to the trail. My only issue was maintenance getting done in a timely manner. The washing machine in my apartment broke shortly after I moved in and was not a quick fix.. The management at the apartment never gave me updates on when it would be fixed had to call every week . I spent time and money getting my laundry done somewhere else for 1 month.. They should have offered me an option to wash my clothes in vacant apartment. I had to suggest this and so then I did this for another month.. finally after two months of this it was fixed. Huge hassle I have never ever had happen in all my years of renting. Other than this issue I have had a great time living here.
response from property -Lindsay, Thank you for your feedback on ways that we can improve our service offering, as well as your kind remarks. We are delighted that you enjoy your apartment home, and look forward seeing you at our next resident event. Cassie - Community Manager
submitted by Connor D. - |Recommended: NoDecent apartments if you don't have a better choice — These apartments have a decent location and look pretty nice on the outside, but the buildings feel a bit old and the complex overall isn't very safe or secure. If we were still paying the original price for our unit it wouldn't bee too bad, but they hiked the price up 100 a month and it's honestly not worth it anymore. Between constant requests for them to fix the AC and worrying about someone breaking into our car, we likely won't be staying another year.
response from property -Connor, Thank you for your feedback on ways that we can improve our service offering, as well as your kind remarks. We are delighted that you enjoy your apartment home, and look forward seeing you at our next resident event. Cassie - Community Manager

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